As a general-insurance broker, I received a phone call from a woman who asked if I wrote policies for a certain insurance company. I replied that I did. "Well," she said, "my little girl was hit over the head by the little boy up the street and we had to rush her to the doctor to get the gash in her scalp sewed up. The boy's parents were insured with your company, and the claim was settled so promptly and generously that I want to take out a policy like it before my little girl hits him back."

Elmer G. Stark
Reader's Digest
August 1971, pp. 79-80